FAQS

We are committed to protecting your personal information. Molten Store will never reveal your personal details to any third parties, nor are we privy to any of your credit card information (all transactions are facilitated by our secure partner, eWay, via the Commonwealth Bank of Australia). We trade as Molten Store Sales Pty Ltd.
“When can I expect to receive my goodies?”

Thank you for placing an order with us! We’re so excited to send it your way.

We use AusPost for all domestic and international orders. To find out more about our shipping and delivery process, click here.

“Something I love is out of stock! Will it be back?”

Well, it depends! We offer a range of jewellery – spanning from large batch sourced jewellery, to low batch handcrafted, and one off vintage pieces.

Simply email us at jamesstreet@moltenstore.com or jump on our Websites live chat (only available during our Brisbane business hours) and we will do our best to help you find out if it’ll be back!

“How long does it take to process my return?”

Once we have received your returned items, we will process it immediately (within our business hours).

If you have any questions regarding the status of your return, please contact us via email to jamesstreet@moltenstore

“I received a Molten Store gift voucher, how do I redeem it?”

Lucky you! Redeeming your Molten Store bounty is easy. Simply fill your tote with things you love and enter your unique voucher code at the checkout. Alternatively, you are more than welcome to use your voucher in store with us at Shop 1 / 49 James Street Fortitude Valley Brisbane, Australia.

“Do you have a physical store?”

We do! We’re so proud to have our brick and mortar utopia, located at 1/49 James Street in Brisbane, Australia. Come visit!

“Do you wholesale?”

We do not currently offer wholesale services, however we truly appreciate your interest!

Have any other questions?

Don’t hesitate to send us an email at jamesstreet@moltenstore.com or a message on our website live chat (functional within our business hours).